Wilsons Yard Limited – Returns & Shipping Policy

1. Purchases
1.1. Buyers are advised to ensure that they fully understand the nature and condition of the goods prior to purchase.
1.2. The majority of our products are reclaimed, antique or pre‑used in nature and may display imperfections, wear and tear, historical repairs, or other signs of age and use.
1.3. Where possible, we recommend customers use our Click and Collect service. This allows inspection of goods prior to dispatch to ensure suitability.

2. Returns
2.1. You have 30 calendar days from the date you receive your item to request a return.
2.2. This policy does not apply to any goods that have been specially made, modified, or tailored to your specification.
2.3. All return requests must be made in writing to the Company, stating the reason for the return and quoting your proof of purchase or receipt.
2.4. No goods should be returned without prior Return Authorisation from the Company. A Returns Approval Code will be issued when a return is accepted.
2.5. All packaging, transport, and shipping arrangements (including insurance) for returning goods shall be the responsibility and cost of the customer.
2.6. Returned goods must be unused and in the same condition as when received.
2.7. The Company reserves the right to refuse returns that do not comply with these terms.

3. Refunds
3.1. Once your item has been received and inspected, the Company will notify you of receipt and confirm whether your refund has been approved or declined.
3.2. Approved refunds will be processed to your original method of payment.
3.3. The timing of the refund may vary depending on your card issuer’s processing policies.

4. Shipping
4.1. You will be responsible for all shipping and insurance costs associated with returning any item.
4.2. Shipping costs are non‑refundable.
4.3. A valid Returns Authorisation Code must be obtained from the Company before sending any goods back.

4.4. Shipping Costs and Delivery Options

Due to the nature, weight, size and dimensions of our products, shipping costs and delivery options may vary from item to item. Certain goods, including reclaimed stone, cast iron baths, fireplaces, furniture and other heavy or oversized items, may require specialist transport or pallet delivery.

Delivery charges, availability and delivery methods will depend on the product, delivery address and transport requirements. Additional charges may apply for specialist handling, packaging, insurance or delivery to certain locations.

Where delivery costs cannot be calculated at checkout, please contact Wilsons Yard Limited for a personalised delivery quotation before placing your order.

We aim to offer delivery throughout the UK, Northern Ireland and Ireland, subject to product suitability, location and transport availability.

5. Contact Information
For any questions or to request a returns authorisation, please contact:

Wilsons Yard Limited
14 Mossvale Road Dromore Co Down BT25 1DG
Tel: 02892692304
Email: info@wilsonsyard.com
Website: www.wilsonsyard.com

6. Additional Terms
6.1. All returns and purchases are governed by the Company’s full Terms and Conditions of Sale, available on our website.
6.2. This policy does not affect your statutory rights.